1. WHAT TYPE OF INFORMATION DO WE COLLECT AND HOW WE USE IT

We respect the privacy of our Users and are committed to protect it in all respects from any unlawful or illegal disclosure. With a view to offer most enriching and holistic experience of facilitating the use of an escrow account for collection and payment related  transactions to Users, we require certain information which is personal  and varies from individual to individual.

 The information about the User as collected by us shall comprise of:

• information supplied by the Users
• Escrow account opening and Identity related information
• Contact Information
• Usage Based and Technical information
• Financial Information
• information automatically tracked while navigation
• Information of User(s)
• and any third party information supplied to us by the user

2. FOR WHAT PURPOSE THE INFORMATION WILL BE USED
3. To avail the services on our Website, Users are required to provide information related to/for registration and transactions which may comprise of but not limited to names, addresses, email addresses, KYC details, credit / debit card details, bank details etc. The Information, as supplied by the Users, enables us to improve our website and provide youwith the most user-friendly experience.
4. All uploaded and required information is service dependent and the Escrowpay may use the above said User information to, maintain, protect, and improve its services (including advertising services) and shall retain the data uploaded by the Users on the Website for its record keeping purposes.
5. The informationused may comprise of documents for KYC verification which shall include, but not limited to, Credit Bureau records, Aadhar data, PAN data, Bank Statements, Cancelled Cheque,  copies of Agreements or Deeds executed in the past or to be executed in furtherance of the transactions facilitated by us through our Website, chat support messages, emails, contact numbers, SMS, etc.

For General Purpose

1. help us to provide personalized features for our Users;
2. To manage our day to day Business operations
3. To improve our services and business strategies
4. To comply with Laws and adhere to best Compliance and Management Practices
5. For conducting credit and due diligence checks for minimization of risk and frauds
6. For conducting Risk analysis, Anti Money Laundering analysis or any such checks or analysis as prescribed by the regulatory authorities from time to time.
7. to operate, maintain, and improve our websites, products and services – this may include contacting the Users to assist in enforcing our policies, resolving complaints, and ensuring the best possible service according to User’s interest;
8. to get in touch in the case of password retrieval and policy changes;
9. to preserve social history as governed by existing laws or policy.
10. to respond to comments and questions and provide customer service;
11. to send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
12. For Internal Purpose
    

1. direct our efforts for product and services improvement;
2. contact Users as a survey respondent;
3. any contestrelated information;
4. sending promotional materials from our partners, vendors, sponsors or advertisers.
5. For password reminder and registration confirmation;
6. For regular updates regarding new services, newsletter, special offer and any other related information.
7. changes in any Policies or Terms of Use;
8. event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send Users login details, newsletters and updates upon registration. We also send regular newsletters and/or promotional emails for ourselves or on behalf of our partners, vendors and advertisers directly or through our third party vendors.

Other Usage

We may use User’s information for our legal requirements, which are as follows:

1. to meet any applicable law, regulation or legal process;
2. in response to law enforcement authority or other governmental official request;
3. to enforce applicable Terms of Service, including investigation of potential violations;
4. for detection and prevention offrauds, errors,  security or technical issues;
5. to protect  rightsagainst harmful acts , property or safety of company, our users or the public as required or permitted by law; and
6. for disclosure relating to Merger, Acquisitions, Demerger and other corporate  reconstructing methods , audits or to investigate a complaint or security threat.

Escrowpay hereby explicitly informs the User that any information uploaded, shared or put on the Website by the Users shall be viewable and accessible for the scrutiny, analysis and verification by us or any third party authorized by us to conduct such verifications. We, along with the appointed third party shall be under obligation to keep the information uploaded by the Users on the Website, confidential and private and ensure, to the best of our ability, that there is no unlawful or improper disclosure of the same.

Note: Such information will not be considered as sensitive, if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

3. COOKIES

1. We send cookies to your computer in order to uniquely identify your browser and improve the quality of our services. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. They help our website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you.
2. Users may stop or restrict cookies on their computer, laptops or any other electronic system/deviceused for accessing and making use of the Website or purge them from the browser by adjusting web browser preferences and shall consult the operating instructions that apply to the browser for instructions should the Users wish to do so and in general to determine how best to configure the browser setting to meet their requirements. Upon any purge, disabling or turn off pertaining to the cookies, it may be possible that Users may not be able to use all of the features, functions or services available on the Website.
3. We use this information to analyzeand determine Service usage, diagnose service or technical problems, maintain security, personalize content, remember information for efficient access of the account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track User content and users as necessary to comply with Information Technology Act 2000, and other applicable laws of New York.
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4. TRANSFER OF INFORMATION

We do not share your Personal Information with any third party apart from financial institutions such as banks, trustees, payment gateways or other regulatory agencies such as RBI, SEBI, KRA’s etc. or with our service providers and Vendors, which may be necessary to provide You with services that we offer through our Website, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, in accordance with Your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.

We may share your Personal Information with our partners, joint ventures, or other companies under a common control (collectively, the “AFFILIATES“) that we may have now or in the future, in which case we will require them to honor this Privacy Policy. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, summons, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Partners, Vendors, Affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, summons or other similar governmental request or orders that we receive.

We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors.

5. ACTIVITY

We record information relating to your use of our services, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and date and time stamp information. We use this type of information to administer our services and provide the highest possible level of security and service to you.

6. INTELLECTUAL PROPERTY RIGHTS

We own all the intellectual property rights (“IP”) associated with the Website and its content. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.

Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether registered or not (“OUR IP”) are exclusively owned by us. Without our prior written permission, you agree not to display and/ or use our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.